Refund & Return Policy

1. Returns

Due to state regulations and legal restrictions on the sale of alcohol, we cannot accept returns of any alcohol products. All sales of spirits, wine, and other alcoholic beverages are final.

However, we stand behind the quality of our products. If you believe your product is defective (e.g., corked wine or spoiled spirits), please contact us immediately.

2. Damaged or Incorrect Items

If you receive your order and items are damaged, broken, or incorrect, please notify us within 48 hours of delivery. To expedite the resolution process, please:

• Take clear photos of the damaged package and bottles.
• Keep the original packaging until the claim is resolved.
• Email us at support@velvetcasks.com with your order number and photos.

We will offer a replacement (subject to availability) or a full refund for the damaged or incorrect items.

3. Refunds

Once your refund request is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies (typically 5-10 business days).

4. Cancelled Orders

You may cancel your order for a full refund at any time before it has shipped. Once an order has been shipped, it cannot be cancelled or refunded unless it arrives damaged.

5. Gift Returns

If the item was marked as a gift when purchased and shipped directly to you, you may be eligible for a store credit in the event of damage or specific non-alcohol related returnable merchandise (e.g., accessories, glassware).